The CRTC advise me @Virgin Mobile Canada Ltd. Box 5030 Stn Main, Burlington ON. L7r 0B9 is a US company. Therefore the @CRTC has no jurisdiction. Makes one wonder about how Google gets away with so much. I have written the @Prime Minister on this problem will share his response if any when it comes.
In my case I paid off my phone days ahead of my contract anniversary date, paid all due amounts on my services telling Verizon I was moving to another carrier so an accurate final figure was necessary. The next day they came back to me with the “absolute” final number which I paid immediately though the bank.
I moved to Rogers who for days monitored #Virgin reporting back to me firstly the number had not been cleared. A day later (still 4 days before billing period end) the phone had been cleared but the number would not release to Rogers.
This continued for 2 days past the account new period date then, on the third day Rogers reported they finally had the number @Virgin had turned it loose.
Next I received a bill for 86.00 from @Virgin for the months service because they still were in charge of my number for the firsts 2 days! On top of this, an additional 130.00 bill arrived “for early termination of the contract” My contact reads “should you decide to leave Virgin, you must pay off any balance remaining on your phone”
This is a scam, even criminal so much so it is a case for the #RCMP.
When I pointed this out to their rep on the phone he proceeded to threaten me with a 300 dollars additional bill because I ended my service with them! This, should I make any mention of the scam part of he conversions and interaction.
My advise to you is to stay clear of Virgin Mobile Services. It is a deal that is no deal at all!
The #LG Fitness app is in a rip off territory of its own! Originally designed to store your workout apps on your phone which like mine has considerable memory and worked well. Then between @Google and @LG possibly @Virgin and @Bell Media a new upgrade was introduced. This upgrade started banging on you bandwidth immediately. Within 3 days before I tumbled to it 2 GB of data has been siphoned out of my account keeping track of my steps and unloading what appears to be every one, to the Virgin people. The girl I first contacted suggested it was in constant communication with the Satellite! What a stretch!
After a huge argument they cancelled that 2 GB of data. You have to really wonder if you want a google upgrade or not. App upgrades usually mean more bandwidth and less service with a much slower phone.
My next phone is going to be ios which I know will obsolete itself by the introduction of new, out of reach operating systems. That is how Apple became billionaires. But, to my mind better than the creeping malaise of Google and their android.
Virgin have made an offer based on false numbers of 24.00 pay out which, I have refused explaining my expectation was a zero balance removal of the their apps on my phone and In return I would hold my nose and let the rest pass.
CRTC is undertaking an investigation now.
The CRTC was able to resolve the issue. Virizon sent me a 24.00 bill which i refused to pay. This was reduced to zero and all the Virizon apps are taken off my phone.
Of further interest to thoes who follow; CRTC cannot stop a scam like this for everyone. They can only act on personal, individual complaints.